Privacy

    Privacy Policy

    Overview

    Your privacy matters to us. This privacy policy explains how Automateley Pty Ltd ("Automateley", "we", "us", "our") collects, uses, shares, and protects your information when you use our products, services, websites, or otherwise interact with us (collectively, "Services").

    If you do not agree with this privacy policy, please do not access or use our Services or interact with any other aspect of our business.

    Information We Collect

    We collect information about you when you provide it to us, when you use our Services, and from other sources. This includes:

    • Account & Profile Information: Contact details you provide when registering for an account, such as name, email address, and organisation details.
    • Content You Provide: Data, documents, and configurations you upload or create through our Services, including workflow definitions and integration settings.
    • Usage Information: Information about how you interact with our Services, including features used, actions taken, and performance data.
    • Device & Connection Information: Browser type, operating system, IP address, and device identifiers collected automatically when you access our Services.
    • Cookies & Tracking Technologies: We use cookies and similar technologies to provide functionality and recognise you across sessions.

    How We Use Information

    How we use information depends on which Services you use and how you use them:

    • To provide and personalise the Services: Processing transactions, authenticating users, providing support, and operating the platform.
    • To develop and improve: Analysing usage patterns to make our Services smarter, faster, and more secure.
    • To communicate with you: Sending transactional messages, service updates, security alerts, and support notifications.
    • For safety and security: Detecting and preventing fraud, abuse, security incidents, and other harmful activity.
    • To comply with legal obligations: Meeting regulatory requirements and responding to lawful requests.

    AI & Your Data

    Automateley uses artificial intelligence to power its automation agents. We are committed to the following principles regarding your data and AI:

    • Your data is never used to train any AI or machine learning models.
    • Strict tenant isolation ensures your data is completely separated from other customers.
    • Every AI agent action is logged and auditable, providing full transparency.
    • Your data is never sold or shared with third parties for their own purposes.

    How We Disclose Information

    We disclose information in the following circumstances:

    • Service providers: Third parties that help us operate, such as hosting, analytics, and payment processing providers, bound by contractual obligations.
    • Legal compliance: When required by law, regulation, legal process, or governmental request.
    • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
    • With your consent: When you direct us to share information with a third party.

    Data Storage & Security

    We store your data in Australia using industry-standard security measures including AES-256 encryption at rest, TLS encryption in transit, multi-factor authentication, and regular third-party penetration testing. We maintain encrypted daily backups with geographic redundancy.

    How Long We Keep Information

    We retain your information for as long as your account is active or as needed to provide you Services. We also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, and we will action it without requiring a reason.

    Your Rights & Choices

    Depending on your location, you may have certain rights regarding your personal information, including:

    • Request access to or a copy of your personal information
    • Request correction of inaccurate information
    • Request deletion of your information
    • Object to or restrict processing of your information
    • Request data portability
    • Withdraw consent at any time

    To exercise any of these rights, please contact us at privacy@automateley.com.

    Australian Privacy Principles

    As an Australian company, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes obligations around the collection, use, disclosure, storage, and access to personal information. We do not disclose personal information to overseas recipients unless adequate protections are in place.

    Children

    Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

    Changes to This Policy

    We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

    Contact Us

    If you have questions or concerns about this privacy policy or our data practices, please contact us at privacy@automateley.com.

    Automateley Pty Ltd
    Australia