Designed around how you actually work.
A half-day design workshop, a documented service design covering request flows, approvals and escalation, and an implementation plan you sign off before we build.
ITSM Service Desk Promotion
A service desk designed properly and handed over completely
Requests arrive by email, by chat, and by someone tapping a colleague on the shoulder. Nothing is tracked, priority goes to whoever asked loudest, and no one can answer what is outstanding this week.
We design, build and document a complete service desk for your business, then hand you the keys. Fixed price, live in four weeks, and genuinely yours to run.
Live in four weeks, with 30 days of hypercare included.
The comparison
Chasing requests, or running them
The old way (inboxes and shoulder taps)
The Automateley way (one service desk)
Requests arriving by email, by chat and by shoulder tap.
One front door for every request, tracked from open to close.
Priority going to whoever asked loudest.
Queues and SLAs that decide priority for you, on your business calendar.
No one able to answer what is outstanding this week.
Dashboards that show workload, ageing and performance at a glance.
A system only the consultant who built it understands.
Full documentation and recorded training, so your team runs it themselves.
The complete implementation
What you get
Your service desk, built.
One service project with 15 service catalogue items, 8 queues, incident and service request workflows, 4 SLA policies on your business calendar, 15 automation rules, asset management for up to 250 objects, a branded customer portal, email intake, and 3 reporting dashboards.
A knowledge base with something in it.
10 written articles from day one, plus templates so your team can extend it. An empty knowledge base stays empty, so we seed yours.
Documentation you could hand to anyone.
A configuration document, an admin runbook and an agent handbook. If we disappeared tomorrow, your team could still run it.
Your team, ready to use it.
Two 90 minute sessions, one for agents and one for administrators, recorded so new starters can watch them later.
Licensing for the first year.
12 months of service desk licensing for 5 agents included. Unlimited people can raise requests through the portal at no additional cost.
Support while you settle in.
30 days of hypercare after go live, and an optimisation review at the end of the first month.
Clear and transparent rate card.
For additional work, so you know what to expect.
Four weeks to go live
How it works
- 1
Week one
Design.
We map how work reaches your team today, what should be a request, who approves what, and what good looks like. You approve the design before anything is built.
- 2
Weeks two and three
Build.
We configure your service desk, write your knowledge base, and set up your portal and reporting.
- 3
Week four
Handover.
We train your team, hand over full documentation, and go live together.
- 4
Then
Thirty days of hypercare, and a review to tune what the first month taught us.
Fixed from the start
Why we price it as one number
Service desk implementations have a reputation for starting at one price and finishing at another. Every discovery session uncovers something, every change becomes a variation, and the invoice arrives quarterly.
We scope it once, quote it once, and build it for that number. If your requirements genuinely exceed what is included, we tell you during the design workshop, before you have committed to anything.
Transparent pricing
One price. Everything included.
$9,500 covers the complete design, build and handover of your service desk, with your first year of licensing already paid for.
The complete service desk implementation
$9,500+ GST
One fixed payment. Everything included.
- Half-day design workshop and documented service design
- 15 service catalogue items, 8 queues and 15 automation rules
- 4 SLA policies on your business calendar
- Branded customer portal and email intake
- Asset management for up to 250 objects
- 10 seeded knowledge base articles, plus templates
- Configuration document, admin runbook and agent handbook
- Recorded agent and administrator training
- 12 months of service desk licensing for 5 agents
- 30 days of hypercare and a first month optimisation review
Your scoping call confirms fit before anything is signed, so the price you see is the price you pay.
FAQ
Common questions
Scoping call
One front door for every request
Book a scoping call and we will show you what your service desk could look like. Tell us about the requests your team handles today and we will come back within one business day.