Security centre
Automateley runs the internet, mobile, hardware and support that your business depends on. That access is held to Australian data residency, strict tenant separation and controls you can review before you sign anything.
Quality management
Environmental management
Information security
Certification work is underway. We will publish the certificate and scope for each standard once it is issued, and we will not claim it before then.
Data handling
Plain controls, applied the same way for every member, whether you run one site or twenty.
Customer data is stored in Australian regions with redundancy across availability zones.
AES 256 for stored data and TLS on every connection between your sites, our platform and carriers.
Access to your systems runs on scoped, revocable tokens that you can withdraw at any time.
Each business is logically separated with role based access control and least privilege by default.
MFA is enforced on every administrative account across our platform and carrier portals.
Ask us to remove your data and we will, then confirm in writing once it is done.
AI and automation
We use agents to speed up provisioning, triage and reporting. They assist the team, they do not replace the person accountable for your account.
Nothing from your business is used to train or fine tune any model we run or call.
Automated steps are recorded with the source, the change made and who approved it.
Agents prepare and recommend. Changes that affect your network or billing are approved by a human.
Operations
Security is an operating routine, not a page on a website. This is what that routine looks like.
Independent penetration testing and continuous vulnerability scanning across our platform.
A rehearsed process for triage, containment and notification, with a named owner on every incident.
Daily encrypted backups held in Australia, with restore testing on a set schedule.
Security summaries, network diagrams and supplier details are available to members on request.
We work with established Australian carriers and vendors, and we stay accountable for the whole stack.
Send anything you find to security@automateley.com and we will acknowledge it within one business day.
Due diligence
Send us your questionnaire or ask for our security summary. A specialist will respond within one business day, or email security@automateley.com directly.